Shipping policy
At PetPal24, we strive to deliver your pet essentials quickly and reliably. Please review our shipping policy to understand how we handle order processing, delivery timelines, and other important details.
Order Processing
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All orders are processed within 1–2 business days (excluding weekends and holidays).
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You will receive a confirmation email once your order has been processed and shipped.
Shipping Times
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Standard delivery time is typically 5–7 business days after dispatch.
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Please note: Some of our items are shipped directly from our suppliers in China, which may slightly affect delivery times depending on your location.
Shipping Locations
We currently ship to most regions. If your location is not supported at checkout, please contact us at support@petpal24.com for assistance.
Customs, Duties & Taxes
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Orders shipped from outside your country may be subject to customs duties, import taxes, or other fees imposed by your local government.
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These charges are not included in the product or shipping prices and are the responsibility of the customer.
Tracking Your Order
Once your order ships, you will receive a tracking number via email so you can follow your package’s journey.
Delays
While we aim to deliver within the estimated timeframe, delays may occasionally occur due to factors beyond our control (e.g., customs clearance, weather conditions, or shipping carrier issues). We appreciate your patience and understanding.